Returns & Exchanges

At Quartz Co., we stand by our Canadian-made quality and offer a 30-day return policy for all unworn garments in their original condition with tags attached. We aim to ensure your complete satisfaction with every premium outerwear piece you purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and postal code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location across Canada.

• 4.
  Receive Refund

  Once our quality control team inspects the returned garment, your refund will be processed to your original payment method within 5-7 business days.